Refund policy
Return and Refund Policy
Last updated: September 16, 2026
This Return and Refund Policy applies to products purchased directly through the Cceko website. Cceko is operated by Jiangsu Haoxiangrui Trading Co., Ltd.
1. Return Period
You may request an eligible return within 30 days after delivery. Nothing in this policy limits a consumer right or remedy that cannot legally be excluded.
2. Standard Return Conditions
To qualify for a standard return, an item must generally be unused, in its original condition and packaging, and returned with the accessories or components supplied with it. We may request photographs or other information reasonably needed to review the request.
3. Hygiene-Sensitive Beauty Products
For hygiene and safety reasons, opened or used cosmetics, false lashes, makeup sponges, makeup brushes, and similar personal-care products are not eligible for a change-of-mind return unless the item arrived damaged, defective, incorrect, or applicable law requires otherwise.
Any product-specific return restriction will be disclosed on the relevant product page before purchase where required.
4. How to Request a Return
Email support@cceko.com before sending an item. Include your order number, the item concerned, the reason for the request, and photographs where relevant.
We will review the request and provide the applicable instructions. Authorized returns should be sent to the following return address:
Return Address:
Room 118, No. 199 Xinguozhuang Road, Yunlong District, Xuzhou City
Phone: +86 181 9538 9691
Please contact customer support before sending a return so that we can confirm eligibility and provide any necessary return instructions.
5. Return Shipping Costs
If a return results from a confirmed damaged, defective, or incorrect item, Cceko will provide an appropriate solution and will not require you to bear reasonable return shipping costs caused by our error.
For an eligible change-of-mind return or a return not caused by a product or fulfillment error, the customer is responsible for applicable return shipping costs. Any charge arranged through us will be disclosed before the return is completed.
6. Original Shipping Charges
Original shipping charges are generally non-refundable for change-of-mind returns. Shipping-related refunds for confirmed damaged, defective, incorrect, missing, or legally non-conforming items will be handled according to the circumstances and applicable law.
7. Refund Review and Payment
After an authorized return is received and inspected, we will notify you of the outcome. An approved refund is issued to the original payment method. Your bank, card issuer, PayPal, or other payment provider may require additional time to post the funds.
8. Damaged or Defective Items
If an item arrives damaged or defective, contact support@cceko.com as soon as reasonably possible. For faster review, we recommend contacting us within 14 days after delivery. Include the order number, a description, clear photographs of the item, and photographs of the packaging where relevant.
The recommended reporting period does not reduce a consumer right that cannot legally be excluded.
9. Incorrect or Missing Items
If you receive the wrong item, provide your order number, a photograph of the item received, and a short description. If an item appears missing, first review all tracking information because one order may arrive in separate packages. We will provide an appropriate replacement, refund, or other resolution when an error is confirmed.
10. Lost Shipments
If tracking indicates that a shipment may have been lost, contact us with the order number and tracking details. We may investigate with the carrier or fulfillment provider. A confirmed lost shipment may be replaced or refunded as appropriate.
11. Other Non-Returnable Items
A standard return may be refused when an item shows wear, use, contamination, washing, alteration, or post-delivery damage; is missing supplied components; is outside the return period; is a gift card; or is subject to a lawful restriction disclosed before purchase.
This section does not limit rights concerning damaged, defective, incorrect, or misdescribed goods.
12. Exchanges
Direct exchanges may not be available for every product or destination. Where an exchange is unavailable, you may be asked to return an eligible item and place a separate order. Applicable costs and instructions will be provided before the return is completed.
13. Order Changes and Cancellations
Requests made within 24 hours after ordering may be possible, but are not guaranteed because processing can begin quickly. Once dispatched, an order generally cannot be cancelled or modified. After delivery, eligible products may be returned under this policy.
14. Promotional Orders and Third-Party Purchases
Unless promotion-specific terms clearly state otherwise, eligible promotional purchases follow this policy. Products purchased from an independently operated marketplace or retailer are generally subject to that seller’s return process.
15. Contact Us
Brand: Cceko
Operating company: Jiangsu Haoxiangrui Trading Co., Ltd.
Unified Social Credit Code: 91320300MA1N0XQC31
Registered address: Room 118, No. 199 Xinguozhuang Road, Yunlong District, Xuzhou, Jiangsu, China
Return address: Room 118, No. 199 Xinguozhuang Road, Yunlong District, Xuzhou City
Phone: +86 181 9538 9691
Email: support@cceko.com
Please obtain return instructions before sending a product.