Shipping policy

Last updated: September 16, 2026

This Shipping and Delivery Policy explains how orders placed through Cceko are processed, dispatched, tracked, and delivered. Cceko is operated by Jiangsu Haoxiangrui Trading Co., Ltd.

1. Order Processing

Orders are generally processed within 3 business days after payment is successfully received. Processing may include payment verification, product availability confirmation, quality checks, preparation, and packaging.

Processing time is separate from shipping time. Orders placed during weekends, public holidays, or high-volume periods may begin processing on the next business day or require additional time.

2. Estimated Shipping Times

• United States and Canada: approximately 2–4 weeks after dispatch.
• Australia and New Zealand: approximately 2–4 weeks after dispatch.
• United Kingdom and supported European destinations: approximately 2–4 weeks after dispatch.
• Other supported destinations: approximately 2–5 weeks after dispatch.

These are estimates rather than guaranteed delivery dates. Carrier operations, customs, local postal services, weather, holidays, peak periods, address issues, and other events outside our reasonable control may affect delivery.

3. Shipping Charges

Available shipping methods and charges are displayed during checkout before payment. A temporary free-shipping or discounted-shipping offer applies only when its stated eligibility requirements are met.

If Cceko divides an order into multiple packages, you will not be charged an additional shipping fee solely because of the split shipment unless a different arrangement was clearly disclosed before purchase.

4. Supported Destinations

Destination availability is determined at checkout. We may be unable to ship certain products to a location because of carrier, customs, legal, or operational restrictions.

5. Fulfillment Locations

Orders may be prepared by different fulfillment and logistics providers based on product availability, inventory location, destination, and operational requirements. Products in one order may therefore be dispatched from different locations.

6. Tracking

When tracking is available, the tracking number is sent after dispatch. Tracking information can take several business days to become active while a shipment is transferred to and scanned by the carrier.

Use the tracking link in your shipment confirmation. Where supported, you may also check the number through 17TRACK. Contact us if tracking has not updated for an extended period.

7. Split Shipments

A single order may arrive in more than one package. Packages can have different tracking numbers and delivery dates. Please review all available tracking information before reporting an item as missing.

8. Delayed, Lost, or Damaged Shipments

If an order is significantly delayed, appears lost, or arrives damaged, email support@cceko.com with the order number, tracking information, a description, and photographs where relevant.

We may investigate with the carrier or fulfillment provider. A confirmed lost or transit-damaged shipment will be handled under our Return and Refund Policy and applicable consumer law.

9. Shipping Addresses

You are responsible for providing a complete, accurate, deliverable address. Review the recipient name, street, apartment or unit, city, state or province, postal code, country, and contact details before submitting the order.

If you notice an error, contact us within 24 hours. We will make reasonable efforts to update the address before dispatch, but a change is not guaranteed once processing begins.

10. Order Changes and Cancellations

Requests made within 24 hours after ordering may be possible but are not guaranteed. Once dispatched, an order generally cannot be cancelled or modified.

11. Product Availability

If an item becomes unavailable after an order is placed, we will contact you. We will not substitute another product without authorization. If the item cannot be fulfilled and no acceptable arrangement is agreed, the applicable amount will be refunded to the original payment method.

12. Customs, Duties, and Taxes

International shipments may be subject to customs procedures, import duties, taxes, or government charges. Unless checkout expressly states otherwise, such charges are not included in the shipping charge and may be collected by authorities or delivery providers in the destination country. Customs processing may extend delivery time.

13. Delivery Confirmation

A shipment may be treated as delivered when the carrier records delivery to the address supplied with the order. If tracking shows delivered but the package cannot be found, check the surrounding delivery area, mailbox, parcel locker, household members, reception, property manager, and carrier notices before contacting support.

14. Returns and Contact

Eligible return requests may be submitted within 30 days after delivery under our Return and Refund Policy. Contact support before sending an item and do not use the registered business address as a return location unless we expressly authorize it in writing.

Brand: Cceko

Operating company: Jiangsu Haoxiangrui Trading Co., Ltd.

Unified Social Credit Code: 91320300MA1N0XQC31

Registered address: Room 118, No. 199 Xinguozhuang Road, Yunlong District, Xuzhou, Jiangsu, China

Email: support@cceko.com