Terms of service
Terms of Service
Effective date: November 2016
Last updated: November 2016
These Terms of Service govern access to www.cceko.com and purchases made through the Cceko store. Cceko is operated by Jiangsu Haoxiangrui Trading Co., Ltd. In these Terms, “Cceko,” “we,” “us,” and “our” refer to that company in connection with this store.
By using the store or placing an order, you agree to these Terms and the policies referenced here. Nothing in these Terms excludes a mandatory consumer right or remedy that cannot lawfully be waived.
1. Business Identity and Contracting Entity
Brand: Cceko
Operating company and contracting entity: Cceko operated by Jiangsu Haoxiangrui Trading Co., Ltd
Registered address: Room 118, No. 199 Xinguozhuang Road, Yunlong District, Xuzhou City
Email: support@cceko.com
2. Eligibility and Lawful Use
You may use the store only for lawful purposes and must have the legal capacity required to enter into a purchase. You must not commit fraud, provide intentionally false information, interfere with store security, introduce harmful code, gain unauthorized access, infringe another party’s rights, harvest data unlawfully, or otherwise misuse the store.
3. Products and Product Information
Cceko sells makeup palettes, false lashes, makeup brushes, sponges, and related beauty tools. We aim to provide clear product names, options, package contents, images, prices, and other relevant details.
Photography, lighting, and screen settings can affect color appearance. Product dimensions and presentation may be subject to reasonable manufacturing variation. Review the selected option and product information before purchasing.
4. Beauty Product Use
Products are offered as cosmetics or beauty accessories and are not presented as treatments for a disease or medical condition. Follow product instructions and applicable ingredient or safety information. Stop use and seek appropriate advice if irritation or another adverse reaction occurs.
5. Availability
Products are offered subject to availability. If an ordered item becomes unavailable, we will not substitute another product without authorization. If fulfillment is not possible and no acceptable alternative is agreed, the applicable amount will be refunded to the original payment method.
6. Prices and Currency
The applicable product price, currency, shipping charges, taxes, and order total are displayed before payment. Your financial institution may apply currency conversion or other fees. We may change prices for future orders and may correct genuine errors as permitted by law.
7. Promotions
A promotion applies only when its displayed conditions are satisfied. Conditions may include eligible products, minimum purchase, discount amount, date, destination, or other requirements. We do not intend to describe an offer as temporary, exclusive, limited, or expiring unless that description is accurate.
8. Orders
An order is an offer to purchase. We may review, decline, or cancel an order because of payment failure, suspected fraud, product unavailability, an unserviceable address, a material pricing error, legal restrictions, or an order quantity indicating unauthorized resale. If a paid order is cancelled, the applicable refund will be issued to the original payment method.
9. Customer Information
You must provide accurate and complete billing, contact, and delivery information. Review all details before placing an order and contact us promptly if a correction is needed.
10. Payment
We accept the payment methods displayed at checkout. Payments may be processed by independent payment providers, banks, card networks, and fraud-prevention services under their own terms.
11. Processing, Shipping, and Tracking
Orders are generally processed within 3 business days. Processing time is separate from shipping time. Estimated delivery periods, split shipments, tracking, customs, destination availability, and shipping charges are explained in our Shipping and Delivery Policy.
12. Order Changes and Cancellations
Contact us within 24 hours if you need to request a change or cancellation. We will make reasonable efforts to assist, but a request is not guaranteed once processing begins. A dispatched order generally cannot be cancelled or modified.
13. Returns and Refunds
Eligible return requests may be submitted within 30 days after delivery. Hygiene restrictions apply to opened or used cosmetics, false lashes, brushes, sponges, and similar personal-care items. Full eligibility, costs, procedures, and exceptions are stated in our Return and Refund Policy.
14. Damaged, Defective, Incorrect, or Missing Items
Contact us as soon as reasonably possible and provide the order number, description, photographs, and tracking information where relevant. For faster review of damaged items, we recommend contacting us within 14 days after delivery. This recommendation does not reduce non-excludable legal rights.
15. Privacy, Cookies, and Advertising
Our handling of personal information is described in the Privacy Policy. The store may use providers involved in e-commerce, payment, fraud prevention, fulfillment, shipping, analytics, attribution, advertising, security, and support. Non-essential technologies are subject to applicable consent and privacy choices.
16. Account Security
If you create an account, you are responsible for protecting your credentials and for notifying us if you reasonably believe the account has been accessed without authorization.
17. Third-Party Services and Links
The store may use or link to independent services such as Shopify, payment providers, carriers, shipment-tracking services, analytics providers, and advertising providers. Independent services may apply their own terms and policies.
18. Intellectual Property
Store text, design, graphics, brand elements, and other content owned by or lawfully licensed to us may not be reproduced, distributed, commercially exploited, or falsely presented as another party’s work except where permitted by law or authorized by the rights holder.
19. Reviews and Submissions
If you submit a review, image, or other content, it must reflect a genuine experience, be content you have the right to provide, and not be fraudulent, unlawful, defamatory, misleading, or infringing. We may moderate submissions for authenticity, safety, legal compliance, or store management. We do not knowingly present fabricated reviews as genuine customer feedback.
20. Accuracy and Website Availability
We make reasonable efforts to keep material product, price, promotion, availability, shipping, and return information accurate. Genuine errors may be corrected. If an error materially affects an existing order, we will provide an appropriate resolution.
Temporary interruptions may occur because of maintenance, hosting, network, security, or other technical events. This does not remove rights relating to a completed purchase.
21. Consumer Rights and Product Standards
Products and transactions remain subject to applicable consumer protection requirements. A mandatory warranty, refund right, guarantee, remedy, or disclosure that cannot legally be excluded continues to apply.
22. Disclaimers and Liability
To the extent permitted by law, the website is provided on an “as available” basis and we do not guarantee uninterrupted or error-free operation. Nothing in these Terms excludes liability for fraud, willful misconduct, a non-excludable consumer obligation, or any other liability that cannot lawfully be excluded.
23. Restricting Access
We may restrict access or affected transactions where reasonably necessary to address fraud, illegal activity, security risks, serious misuse, or material violation of these Terms. Rights and obligations relating to earlier transactions remain unaffected.
24. Severability and No Waiver
If a provision is invalid or unenforceable, it will be limited to the extent necessary and the remaining provisions will continue where legally permitted. A delay in enforcing a provision does not permanently waive it.
25. Entire Agreement and Policy Priority
These Terms, together with our Privacy Policy, Shipping and Delivery Policy, Return and Refund Policy, and any clearly disclosed product or promotion terms, form the applicable agreement. A more specific policy controls the subject it directly addresses, subject to applicable law.
26. Governing Law and Mandatory Protections
These Terms and transactions through Cceko are governed by the laws of the State of California, without regard to its conflict-of-law principles, except where applicable law requires otherwise. Where California law applies, California consumers may have additional rights under the California Consumer Privacy Act, as amended, including the California Privacy Rights Act, subject to applicable exceptions and limitations.
Nothing in these Terms deprives a consumer of mandatory protections, courts, regulators, or remedies available under laws that cannot lawfully be waived.
27. Questions and Disputes
Contact support@cceko.com with the order number and a clear description of the issue. If a matter cannot be resolved through support, either party may pursue available remedies before a competent court, regulator, consumer authority, payment provider, or other authorized body.
28. Changes to These Terms
We may update these Terms for operational, technological, policy, provider, or legal changes. The date above identifies the current version. Updates apply prospectively unless applicable law requires otherwise.
29. Contact Information
Brand: Cceko
Operating company and contracting entity: Cceko operated by Jiangsu Haoxiangrui Trading Co., Ltd
Registered address: Room 118, No. 199 Xinguozhuang Road, Yunlong District, Xuzhou City
Email: support@cceko.com
The registered address is for business identification and correspondence. Contact support before returning a product and use only the return address supplied in written instructions.